Privacy Policy

1. Introduction

This Privacy Policy describes how Pure Indoor Golf LLC ("we," "us," or "our"), located in Portland, Oregon, collects, uses, and shares your personal information when you use our website, mobile application, and indoor golf facility services (collectively, the "Services").

By creating an account or using our Services, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our Services.

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, and phone number.

Payment Information

Payments are processed through Stripe, a PCI-compliant third-party payment processor. We do not store your credit card numbers, bank account details, or other sensitive financial information. We retain only Stripe customer identifiers and payment reference IDs for transaction records.

Booking and Usage Data

We collect information about your bay reservations, including dates, times, duration, and cancellation history.

Facility Access Data

As an unstaffed facility, we generate unique door access codes for each booking. We log access code generation and entry timestamps to maintain facility security.

Liability Waiver

We collect your digital signature, the date signed, and the waiver version you accepted.

Membership and Loyalty Data

We track your membership tier, billing history, status changes, loyalty points, badges earned, and tier progress.

Punch Card and Promo Code Usage

We record punch card purchase history, usage, and promo code redemptions.

Device and Browser Information

We collect standard technical information such as your browser type, device type, IP address, and user agent string. This information is used for security purposes (rate limiting, threat detection) and to ensure proper functionality.

3. How We Use Your Information

• Provide, operate, and manage your bookings and facility access
• Process payments and issue refunds
• Generate and deliver door access codes for your reservations
• Send booking confirmations, reminders, and access code notifications
• Manage your membership subscription and associated benefits
• Track loyalty points, badges, and achievements
• Maintain facility security through access logging and threat detection
• Respond to your requests, questions, and support inquiries
• Improve our Services and develop new features
• Comply with legal obligations and enforce our terms

4. How We Share Your Information

We share your information only with the following third-party service providers, and only as necessary to operate our Services:

• Stripe — payment processing (PCI compliant)
• Resend — transactional email delivery (booking confirmations, reminders, access codes)
• Vercel — application hosting and privacy-friendly analytics
• Neon — database hosting (PostgreSQL)
• Cloudflare — DNS, CDN, and web security

We do not sell your personal data. We do not share your data with advertisers. We may disclose information if required by law, legal process, or government request.

5. Data Retention

• Account data: Retained while your account is active. Deleted upon request, subject to legal retention requirements.
• Booking history: Retained for business records and dispute resolution.
• Payment records: Retained as required by tax and financial regulations.
• Access logs: Retained for security purposes and facility safety.
• Waiver records: Retained for liability protection.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your account and associated data
• Export your data in a portable format
• Opt out of non-essential communications

To exercise any of these rights, contact us at info@pureindoorgolf.com.

Oregon Consumer Privacy Act

If you are an Oregon resident, the Oregon Consumer Privacy Act (OCPA) provides you with additional rights, including the right to know what personal data we collect, the right to correct inaccuracies, the right to delete your data, and the right to data portability. You also have the right to opt out of the sale of personal data, targeted advertising, and profiling. We do not sell personal data or engage in targeted advertising.

To submit an OCPA request, contact us at info@pureindoorgolf.com. We will respond within 45 days.

7. Security

We take the security of your data seriously and implement the following measures:

• All data transmitted over HTTPS/TLS encryption
• Two-factor authentication available for all accounts
• Rate limiting and automated threat detection
• Comprehensive audit logging
• Secure, time-limited facility access code generation
• Passwords stored using industry-standard hashing (bcrypt)

As an unstaffed facility, the security of access codes and entry systems is critical to our operations. Access codes are unique to each booking, time-limited, and automatically expire after your reservation ends.

8. Cookies and Tracking

We use essential cookies only for authentication and session management. We do not use advertising cookies, third-party tracking cookies, or cross-site tracking. Vercel Analytics, which we use for basic usage statistics, is privacy-friendly and does not use cookies.

9. Children's Privacy

Our Services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected data from a child under 13, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a prominent notice on our website. Your continued use of the Services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Pure Indoor Golf LLC
Portland, Oregon
info@pureindoorgolf.com